{"id":2266,"date":"2026-10-26T13:49:54","date_gmt":"2026-10-26T12:49:54","guid":{"rendered":"https:\/\/blog.gifty.nl\/?p=2266"},"modified":"2026-10-26T14:38:12","modified_gmt":"2026-10-26T13:38:12","slug":"gift-card-by-post-not-arrived","status":"publish","type":"post","link":"https:\/\/blog.gifty.nl\/en\/gift-card-by-post-not-arrived\/","title":{"rendered":"Gift card by post not arrived yet? How delivery works and what you can do"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>A gift card sent by post arrives in a plain white envelope without a logo, so it is easy to miss. In the Netherlands the expected delivery time is 3 working days without tracking and 1 working day with tracked parcel post. If the card has not arrived after 5 working days, contact Gifty with your proof of payment.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gift card by post not arrived yet: the short version<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dispatch:<\/strong>&nbsp;the card goes out with PostNL. Orders placed before 15:30 on a working day go into production that same day.<\/li>\n\n\n\n<li><strong>Delivery time:<\/strong>&nbsp;3 working days without Track &amp; Trace, 1 working day with tracked parcel post. It is an estimate, not a fixed deadline.<\/li>\n\n\n\n<li><strong>Envelope:<\/strong>&nbsp;white, with no logo. Check the rest of your post as well.<\/li>\n\n\n\n<li><strong>After 5 working days:<\/strong>&nbsp;report it to Gifty with your proof of payment. For delivery outside the Netherlands, that is 7 working days.<\/li>\n\n\n\n<li><strong>First aid:<\/strong>&nbsp;an order by post comes with a digital copy of your card.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How is a gift card sent by post?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you choose delivery by post at checkout, your gift card is printed and sent with PostNL to the address you entered. This only happens on working days. Order on a working day before 15:30 and the card goes into production that same day. Otherwise it follows on the next working day. Public holidays do not count.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At checkout you see an estimate of the delivery time. Treat it as a guide. Gifty relies on the postal services for the actual delivery, and the estimate is not a fixed deadline (article 7.2 of the buyer terms, in Dutch).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How long does delivery take in the Netherlands?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The time depends on the delivery method you chose at checkout. For delivery within the Netherlands these are the expected times:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Delivery method<\/th><th class=\"has-text-align-left\" data-align=\"left\">Expected time<\/th><th class=\"has-text-align-left\" data-align=\"left\">Delivery days<\/th><th class=\"has-text-align-left\" data-align=\"left\">Trackable?<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Without Track &amp; Trace<\/td><td class=\"has-text-align-left\" data-align=\"left\">3 working days<\/td><td class=\"has-text-align-left\" data-align=\"left\">Tuesday to Saturday<\/td><td class=\"has-text-align-left\" data-align=\"left\">No<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Parcel post Track &amp; Trace<\/td><td class=\"has-text-align-left\" data-align=\"left\">1 working day<\/td><td class=\"has-text-align-left\" data-align=\"left\">Monday to Saturday<\/td><td class=\"has-text-align-left\" data-align=\"left\">Yes<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Letter post Track &amp; Trace (existing orders only)<\/td><td class=\"has-text-align-left\" data-align=\"left\">2 working days<\/td><td class=\"has-text-align-left\" data-align=\"left\">Tuesday to Saturday<\/td><td class=\"has-text-align-left\" data-align=\"left\">Yes<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">New orders in the Netherlands can no longer choose letter post Track &amp; Trace. Standard letter post does not deliver on Mondays, parcel post does. Delivery abroad often takes longer. In its terms Gifty uses 7 working days before you report a card as not received.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why does the envelope look so plain?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A card sent by post goes out in a white envelope without a logo. That does not look like a gift, or like anything important. As a result, it can end up between flyers and other mail. Run through these checks before you get in touch:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Look on the doormat, in the letterbox and between the flyers and other mail of the last few days.<\/li>\n\n\n\n<li>Ask people you live with or your neighbours whether they accepted any post.<\/li>\n\n\n\n<li>Check the address in your order confirmation. If it contains a mistake, any extra shipping costs are for the buyer (article 7.3).<\/li>\n\n\n\n<li>Was the card a gift for someone else? Then ask the recipient whether the envelope arrived.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Can you track a gift card sent by post?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Only if you chose a method with Track &amp; Trace. In the Netherlands that is parcel post Track &amp; Trace. That shipment has a unique code you can use to follow its status online. Standard letter post has no tracking code, so all you can do is wait for the estimated delivery time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not sure which method you chose? Look in your order confirmation or ask Gifty.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to do if your gift card has not arrived after 5 working days<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the card has not arrived after 5 working days (delivery within the Netherlands), article 7.4 of the buyer terms asks you to report it to Gifty together with proof of payment. Outside the Netherlands that is 7 working days. For a digital card it is 1 working day after sending.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go through the checks above first.<\/li>\n\n\n\n<li>Have your order confirmation or proof of payment ready.<\/li>\n\n\n\n<li>Contact Gifty via the&nbsp;<a href=\"https:\/\/gifty.nl\/en\/contact\">contact page<\/a>, by phone on +31 85 016 16 20 or by email at info@gifty.nl.<\/li>\n\n\n\n<li>Say which delivery method you chose and when you ordered.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Gifty can then look into what happened to the shipment and suggest a solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Use the digital copy while you wait<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An order by post comes with a digital copy of your gift card, sent straight away, with a link to the Wallet. Look in your mailbox, including the junk folder. If you cannot find the digital copy, ask Gifty for it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have the gift card code, the&nbsp;<a href=\"https:\/\/gifty.nl\/en\/balance-checker\">balance checker<\/a>&nbsp;shows the current balance of your card.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can Gifty send a replacement if the gift card did not arrive?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gifty is responsible for sending and replacing the physical or digital card itself (article 7.5 of the buyer terms). So a replacement is possible. When Gifty issues a new card, the first card becomes invalid. That stops the same card from being used twice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the first card turns up later after all, you can no longer use it. Only use the card Gifty has helped you with.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Would you rather withdraw your purchase? In the Netherlands you can do that within 14 days of receiving the card, as long as none of the balance has been used.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>expected delivery time is 3 working days without tracking and 1 working day with tracked parcel post. If the card has not arrived after 5 working days, contact Gifty with your proof of payment. Below you can see what to check first and what Gifty can do if your gift card hasn&#8217;t arrived.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gift card by post not arrived yet: the short version<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dispatch:<\/strong>&nbsp;the card goes out with PostNL. Orders placed before 15:30 on a working day go into production that same day.<\/li>\n\n\n\n<li><strong>Delivery time:<\/strong>&nbsp;3 working days without Track &amp; Trace, 1 working day with tracked parcel post. It is an estimate, not a fixed deadline.<\/li>\n\n\n\n<li><strong>Envelope:<\/strong>&nbsp;white, with no logo. Check the rest of your post as well.<\/li>\n\n\n\n<li><strong>After 5 working days:<\/strong>&nbsp;report it to Gifty with your proof of payment. For delivery outside the Netherlands, that is 7 working days.<\/li>\n\n\n\n<li><strong>First aid:<\/strong>&nbsp;an order by post comes with a digital copy of your card.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How is a gift card sent by post?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you choose delivery by post at checkout, your gift card is printed and sent with PostNL to the address you entered. This only happens on working days. Order on a working day before 15:30 and the card goes into production that same day. Otherwise it follows on the next working day. Public holidays do not count.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At checkout you see an estimate of the delivery time. Treat it as a guide. Gifty relies on the postal services for the actual delivery, and the estimate is not a fixed deadline (article 7.2 of the buyer terms, in Dutch).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How long does delivery take in the Netherlands?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The time depends on the delivery method you chose at checkout. For delivery within the Netherlands these are the expected times:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Delivery method<\/th><th class=\"has-text-align-left\" data-align=\"left\">Expected time<\/th><th class=\"has-text-align-left\" data-align=\"left\">Delivery days<\/th><th class=\"has-text-align-left\" data-align=\"left\">Trackable?<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Without Track &amp; Trace<\/td><td class=\"has-text-align-left\" data-align=\"left\">3 working days<\/td><td class=\"has-text-align-left\" data-align=\"left\">Tuesday to Saturday<\/td><td class=\"has-text-align-left\" data-align=\"left\">No<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Parcel post Track &amp; Trace<\/td><td class=\"has-text-align-left\" data-align=\"left\">1 working day<\/td><td class=\"has-text-align-left\" data-align=\"left\">Monday to Saturday<\/td><td class=\"has-text-align-left\" data-align=\"left\">Yes<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Letter post Track &amp; Trace (existing orders only)<\/td><td class=\"has-text-align-left\" data-align=\"left\">2 working days<\/td><td class=\"has-text-align-left\" data-align=\"left\">Tuesday to Saturday<\/td><td class=\"has-text-align-left\" data-align=\"left\">Yes<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">New orders in the Netherlands can no longer choose letter post Track &amp; Trace. Standard letter post does not deliver on Mondays, parcel post does. Delivery abroad often takes longer. In its terms Gifty uses 7 working days before you report a card as not received.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why does the envelope look so plain?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A card sent by post goes out in a white envelope without a logo. That does not look like a gift, or like anything important. As a result, it can end up between flyers and other mail. Run through these checks before you get in touch:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Look on the doormat, in the letterbox and between the flyers and other mail of the last few days.<\/li>\n\n\n\n<li>Ask people you live with or your neighbours whether they accepted any post.<\/li>\n\n\n\n<li>Check the address in your order confirmation. If it contains a mistake, any extra shipping costs are for the buyer (article 7.3).<\/li>\n\n\n\n<li>Was the card a gift for someone else? Then ask the recipient whether the envelope arrived.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Can you track a gift card sent by post?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Only if you chose a method with Track &amp; Trace. In the Netherlands that is parcel post Track &amp; Trace. That shipment has a unique code you can use to follow its status online. Standard letter post has no tracking code, so all you can do is wait for the estimated delivery time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not sure which method you chose? Look in your order confirmation or ask Gifty.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to do if your gift card has not arrived after 5 working days<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the card has not arrived after 5 working days (delivery within the Netherlands), article 7.4 of the buyer terms asks you to report it to Gifty together with proof of payment. Outside the Netherlands that is 7 working days. For a digital card it is 1 working day after sending.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go through the checks above first.<\/li>\n\n\n\n<li>Have your order confirmation or proof of payment ready.<\/li>\n\n\n\n<li>Contact Gifty via the&nbsp;<a href=\"https:\/\/gifty.nl\/en\/contact\">contact page<\/a>, by phone on +31 85 016 16 20 or by email at info@gifty.nl.<\/li>\n\n\n\n<li>Say which delivery method you chose and when you ordered.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Gifty can then look into what happened to the shipment and suggest a solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Use the digital copy while you wait<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An order by post comes with a digital copy of your gift card, sent straight away, with a link to the Wallet. Look in your mailbox, including the junk folder. If you cannot find the digital copy, ask Gifty for it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have the gift card code, the&nbsp;<a href=\"https:\/\/gifty.nl\/en\/balance-checker\">balance checker<\/a>&nbsp;shows the current balance of your card.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can Gifty send a replacement if the gift card did not arrive?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gifty is responsible for sending and replacing the physical or digital card itself (article 7.5 of the buyer terms). So a replacement is possible. When Gifty issues a new card, the first card becomes invalid. That stops the same card from being used twice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the first card turns up later after all, you can no longer use it. Only use the card Gifty has helped you with.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Would you rather withdraw your purchase? In the Netherlands you can do that within 14 days of receiving the card, as long as none of the balance has been used.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1793019471451\"><strong class=\"schema-faq-question\">How long does a gift card sent by post take in the Netherlands?<\/strong> <p class=\"schema-faq-answer\">Without Track &amp; Trace the expected delivery time is 3 working days, with tracked parcel post it is 1 working day. These are estimates for delivery within the Netherlands, not fixed deadlines. Orders placed before 15:30 on a working day go into production that same day.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793019472118\"><strong class=\"schema-faq-question\">Why is my gift card in a plain white envelope without a logo?<\/strong> <p class=\"schema-faq-answer\">Gifty sends a card by post in a white envelope without a logo. It looks like ordinary mail and is easy to miss between flyers. Check the doormat, the letterbox and the rest of your post.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793019472749\"><strong class=\"schema-faq-question\">Can I ask for a new gift card if mine does not arrive?<\/strong> <p class=\"schema-faq-answer\">Yes. If the card has not arrived after 5 working days in the Netherlands (7 outside it), contact Gifty with your proof of payment. Gifty can then replace the physical card.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793019473612\"><strong class=\"schema-faq-question\">Is the old gift card invalid when I get a replacement?<\/strong> <p class=\"schema-faq-answer\">Yes. When a replacement is issued, the first card becomes invalid. If the first one turns up later, you can no longer use it.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793019536103\"><strong class=\"schema-faq-question\">Can I withdraw my order?<\/strong> <p class=\"schema-faq-answer\">In the Netherlands you can withdraw a purchase within 14 days of receiving the card, as long as none of the balance has been used. Gifty explains how on the Dutch page about withdrawing an order.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>A gift card sent by post arrives in a plain white envelope without a logo, so it is easy to miss. In the Netherlands the expected delivery time is 3 working days without tracking and 1 working day with tracked parcel post. If the card has not arrived after 5 working days, contact Gifty with your proof of payment.<\/p>\n","protected":false},"author":3,"featured_media":2267,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15],"tags":[64,65,54,55],"class_list":["post-2266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","tag-delivery","tag-gift-card","tag-post","tag-track-trace"],"acf":[],"_links":{"self":[{"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/posts\/2266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/comments?post=2266"}],"version-history":[{"count":6,"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/posts\/2266\/revisions"}],"predecessor-version":[{"id":2284,"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/posts\/2266\/revisions\/2284"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/media\/2267"}],"wp:attachment":[{"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/media?parent=2266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/categories?post=2266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.gifty.nl\/en\/wp-json\/wp\/v2\/tags?post=2266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}