How Gifty helped Tuincentrum Huiting with gift cards
At Tuincentrum Huiting, we like to do things our own way. We value personal contact with our customers, honest products, and that typical cozy atmosphere you only find in a family business. For that reason, we always handled our gift cards ourselves. We used paper gift cards with a pre-printed amount and registered them manually. There was no complex system behind it—just something simple and familiar.
A growing need for change
However, over time, the downsides started to add up. The registration process became messy and unclear. Sometimes we tracked it on paper, while other times we used an Excel file. When someone came back after two years with a gift card, we often had to dig through our records to check if it was still valid. Naturally, that led to stress and uncertainty at the checkout. Eventually, when we noticed this was happening too often, we realized it was time for a change. We wanted a solution that suited us — something not too technical, yet still reliable. That’s when we started looking into digital gift cards. We needed a tool that could help us without disrupting the way we work. And that’s when we found Gifty, through word of mouth.
The switch to convenience and clarity
From the beginning, what stood out was the personal contact. Instead of an anonymous help desk, we spoke to real people who took the time to understand our needs. Moreover, we were able to keep our own gift card design, which was important to us—we wanted it to still feel like a true Huiting gift, rather than just a generic card.
Since switching to Gifty, everything has become much more organized. The administration of the gift cards is now fully digital and instantly accessible. In fact, what really makes the difference for us is that we can sell and redeem gift cards directly through MplusKASSA. Everything runs through the register, meaning we no longer need extra devices or manual input. This is especially helpful on busy days.
If needed, we can still access and manage gift cards through the Gifty dashboard or the app on our phone. That gives us flexibility. However, in practice, it’s especially nice that the majority of the work is handled right through our existing POS system.
Customers notice the difference
Not surprisingly, our customers notice it too. The gift cards look polished and professional, and we’ve seen that people are more likely to buy one. After all, you’re no longer just giving money—you’re gifting a full experience. We often receive enthusiastic responses.
The feature we use most? Simply selling gift cards at our garden center, through the register. That remains the core of what we do. Thankfully, Gifty focuses on doing that one thing really well. No extra fuss—just everything you need to work with gift cards professionally.
Reliable support, when needed
Of course, we always have ideas for the future. But for now, we’re simply very satisfied. What we appreciate most is that Gifty pays attention to what’s happening in the market. Whenever a new feature is needed, they respond quickly.
On the rare occasion that something does go wrong—like when a shipment of physical cards is delayed—it gets resolved immediately. A quick email or phone call is enough, and someone is ready to help. Fortunately, we rarely need support. The system runs smoothly. Still, when we do reach out, the contact is always pleasant. No waiting, no hassle—just someone on the line who’s ready to assist. All in all, five stars from us—for both responsiveness and reliability.