How Gamecity Zoetermeer leveled up their gift cards with Gifty
At Gamecity Zoetermeer, everything revolves around experience. Whether you’re playing a round of laser tag with friends, testing your karting skills, or taking on the Prison Island challenge — we make sure it’s an unforgettable day. Behind the scenes, we want everything to run as smoothly as possible — and that includes our gift cards.
We used to create our gift cards ourselves, right on location. That meant we always had to make sure we had enough stock and had to keep track of everything manually. Quickly arranging a gift card for a customer? It worked, but it took time. Admin tasks were unavoidable, and we often lacked a clear overview.
Switching to digital gift cards
When we heard about Gifty through word of mouth, we were intrigued. The idea of switching to digital gift cards and having a system that tracks everything sounded like music to our ears. What really convinced us was the plug & play approach. No complicated installations or long setup processes — just get started right away. Exactly what we needed.
Since we started using Gifty, everything has changed. Now we have everything in one clear system. We can instantly see how many gift cards have been sold and no longer need to write them out manually. This not only saves us time, but also makes us look far more professional. No more hassle with lost paper cards or lagging admin — everything is under control.
The dashboard: an essential tool
The feature we use most? Without a doubt, the dashboard. It gives us real-time insights into our sales and completely removes the need for manual processing. The automated workflow ensures everything runs smoothly, so we can focus on what really matters: giving our guests the best day out possible.
Hassle-free and fully satisfying
Gifty has fully met our expectations. In fact, we barely have to think about it anymore. We rarely need to contact their team — everything just works. If we do have a question, it’s usually about a gift card not being received or a wrong email address, and it’s always solved quickly and efficiently. Their accessibility and response time? Excellent.
So would we recommend Gifty? Absolutely. The system takes a huge workload off our hands and makes our business look more professional. Everything is well organized, and it’s such an easy way to offer extra service to our customers. For us, it really feels like a level-up — without the extra effort. And that’s exactly what we look for in a solution like this.