Gift card by post not arrived yet? How delivery works and what you can do
A gift card sent by post arrives in a plain white envelope without a logo, so it is easy to miss. In the Netherlands the expected delivery time is 3 working days without tracking and 1 working day with tracked parcel post. If the card has not arrived after 5 working days, contact Gifty with your proof of payment.
Gift card by post not arrived yet: the short version
- Dispatch: the card goes out with PostNL. Orders placed before 15:30 on a working day go into production that same day.
- Delivery time: 3 working days without Track & Trace, 1 working day with tracked parcel post. It is an estimate, not a fixed deadline.
- Envelope: white, with no logo. Check the rest of your post as well.
- After 5 working days: report it to Gifty with your proof of payment. For delivery outside the Netherlands, that is 7 working days.
- First aid: an order by post comes with a digital copy of your card.
How is a gift card sent by post?
If you choose delivery by post at checkout, your gift card is printed and sent with PostNL to the address you entered. This only happens on working days. Order on a working day before 15:30 and the card goes into production that same day. Otherwise it follows on the next working day. Public holidays do not count.
At checkout you see an estimate of the delivery time. Treat it as a guide. Gifty relies on the postal services for the actual delivery, and the estimate is not a fixed deadline (article 7.2 of the buyer terms, in Dutch).
How long does delivery take in the Netherlands?
The time depends on the delivery method you chose at checkout. For delivery within the Netherlands these are the expected times:
| Delivery method | Expected time | Delivery days | Trackable? |
|---|---|---|---|
| Without Track & Trace | 3 working days | Tuesday to Saturday | No |
| Parcel post Track & Trace | 1 working day | Monday to Saturday | Yes |
| Letter post Track & Trace (existing orders only) | 2 working days | Tuesday to Saturday | Yes |
New orders in the Netherlands can no longer choose letter post Track & Trace. Standard letter post does not deliver on Mondays, parcel post does. Delivery abroad often takes longer. In its terms Gifty uses 7 working days before you report a card as not received.
Why does the envelope look so plain?
A card sent by post goes out in a white envelope without a logo. That does not look like a gift, or like anything important. As a result, it can end up between flyers and other mail. Run through these checks before you get in touch:
- Look on the doormat, in the letterbox and between the flyers and other mail of the last few days.
- Ask people you live with or your neighbours whether they accepted any post.
- Check the address in your order confirmation. If it contains a mistake, any extra shipping costs are for the buyer (article 7.3).
- Was the card a gift for someone else? Then ask the recipient whether the envelope arrived.
Can you track a gift card sent by post?
Only if you chose a method with Track & Trace. In the Netherlands that is parcel post Track & Trace. That shipment has a unique code you can use to follow its status online. Standard letter post has no tracking code, so all you can do is wait for the estimated delivery time.
Not sure which method you chose? Look in your order confirmation or ask Gifty.
What to do if your gift card has not arrived after 5 working days
If the card has not arrived after 5 working days (delivery within the Netherlands), article 7.4 of the buyer terms asks you to report it to Gifty together with proof of payment. Outside the Netherlands that is 7 working days. For a digital card it is 1 working day after sending.
- Go through the checks above first.
- Have your order confirmation or proof of payment ready.
- Contact Gifty via the contact page, by phone on +31 85 016 16 20 or by email at [email protected].
- Say which delivery method you chose and when you ordered.
Gifty can then look into what happened to the shipment and suggest a solution.
Use the digital copy while you wait
An order by post comes with a digital copy of your gift card, sent straight away, with a link to the Wallet. Look in your mailbox, including the junk folder. If you cannot find the digital copy, ask Gifty for it.
If you have the gift card code, the balance checker shows the current balance of your card.
Can Gifty send a replacement if the gift card did not arrive?
Gifty is responsible for sending and replacing the physical or digital card itself (article 7.5 of the buyer terms). So a replacement is possible. When Gifty issues a new card, the first card becomes invalid. That stops the same card from being used twice.
If the first card turns up later after all, you can no longer use it. Only use the card Gifty has helped you with.
Would you rather withdraw your purchase? In the Netherlands you can do that within 14 days of receiving the card, as long as none of the balance has been used.
expected delivery time is 3 working days without tracking and 1 working day with tracked parcel post. If the card has not arrived after 5 working days, contact Gifty with your proof of payment. Below you can see what to check first and what Gifty can do if your gift card hasn’t arrived.
Gift card by post not arrived yet: the short version
- Dispatch: the card goes out with PostNL. Orders placed before 15:30 on a working day go into production that same day.
- Delivery time: 3 working days without Track & Trace, 1 working day with tracked parcel post. It is an estimate, not a fixed deadline.
- Envelope: white, with no logo. Check the rest of your post as well.
- After 5 working days: report it to Gifty with your proof of payment. For delivery outside the Netherlands, that is 7 working days.
- First aid: an order by post comes with a digital copy of your card.
How is a gift card sent by post?
If you choose delivery by post at checkout, your gift card is printed and sent with PostNL to the address you entered. This only happens on working days. Order on a working day before 15:30 and the card goes into production that same day. Otherwise it follows on the next working day. Public holidays do not count.
At checkout you see an estimate of the delivery time. Treat it as a guide. Gifty relies on the postal services for the actual delivery, and the estimate is not a fixed deadline (article 7.2 of the buyer terms, in Dutch).
How long does delivery take in the Netherlands?
The time depends on the delivery method you chose at checkout. For delivery within the Netherlands these are the expected times:
| Delivery method | Expected time | Delivery days | Trackable? |
|---|---|---|---|
| Without Track & Trace | 3 working days | Tuesday to Saturday | No |
| Parcel post Track & Trace | 1 working day | Monday to Saturday | Yes |
| Letter post Track & Trace (existing orders only) | 2 working days | Tuesday to Saturday | Yes |
New orders in the Netherlands can no longer choose letter post Track & Trace. Standard letter post does not deliver on Mondays, parcel post does. Delivery abroad often takes longer. In its terms Gifty uses 7 working days before you report a card as not received.
Why does the envelope look so plain?
A card sent by post goes out in a white envelope without a logo. That does not look like a gift, or like anything important. As a result, it can end up between flyers and other mail. Run through these checks before you get in touch:
- Look on the doormat, in the letterbox and between the flyers and other mail of the last few days.
- Ask people you live with or your neighbours whether they accepted any post.
- Check the address in your order confirmation. If it contains a mistake, any extra shipping costs are for the buyer (article 7.3).
- Was the card a gift for someone else? Then ask the recipient whether the envelope arrived.
Can you track a gift card sent by post?
Only if you chose a method with Track & Trace. In the Netherlands that is parcel post Track & Trace. That shipment has a unique code you can use to follow its status online. Standard letter post has no tracking code, so all you can do is wait for the estimated delivery time.
Not sure which method you chose? Look in your order confirmation or ask Gifty.
What to do if your gift card has not arrived after 5 working days
If the card has not arrived after 5 working days (delivery within the Netherlands), article 7.4 of the buyer terms asks you to report it to Gifty together with proof of payment. Outside the Netherlands that is 7 working days. For a digital card it is 1 working day after sending.
- Go through the checks above first.
- Have your order confirmation or proof of payment ready.
- Contact Gifty via the contact page, by phone on +31 85 016 16 20 or by email at [email protected].
- Say which delivery method you chose and when you ordered.
Gifty can then look into what happened to the shipment and suggest a solution.
Use the digital copy while you wait
An order by post comes with a digital copy of your gift card, sent straight away, with a link to the Wallet. Look in your mailbox, including the junk folder. If you cannot find the digital copy, ask Gifty for it.
If you have the gift card code, the balance checker shows the current balance of your card.
Can Gifty send a replacement if the gift card did not arrive?
Gifty is responsible for sending and replacing the physical or digital card itself (article 7.5 of the buyer terms). So a replacement is possible. When Gifty issues a new card, the first card becomes invalid. That stops the same card from being used twice.
If the first card turns up later after all, you can no longer use it. Only use the card Gifty has helped you with.
Would you rather withdraw your purchase? In the Netherlands you can do that within 14 days of receiving the card, as long as none of the balance has been used.
Frequently asked questions
Without Track & Trace the expected delivery time is 3 working days, with tracked parcel post it is 1 working day. These are estimates for delivery within the Netherlands, not fixed deadlines. Orders placed before 15:30 on a working day go into production that same day.
Gifty sends a card by post in a white envelope without a logo. It looks like ordinary mail and is easy to miss between flyers. Check the doormat, the letterbox and the rest of your post.
Yes. If the card has not arrived after 5 working days in the Netherlands (7 outside it), contact Gifty with your proof of payment. Gifty can then replace the physical card.
Yes. When a replacement is issued, the first card becomes invalid. If the first one turns up later, you can no longer use it.
In the Netherlands you can withdraw a purchase within 14 days of receiving the card, as long as none of the balance has been used. Gifty explains how on the Dutch page about withdrawing an order.